General enquiries: email and online forms
If you have a general enquiry, you can send us an email email@example.com
or use our general information request online form
. Please note that this email (and receipt of these online forms) are only monitored during office hours.
Our call centre is open 24 hours, seven days a week.
Phone: +64 7 838 6699 (07 838 6699)
The number above is also the after hours emergency line which is the first point of contact in a Civil Defence emergency. See 'Civil Defence
' below for more information.
Fax: +64 7 838 6599 (07 838 6599)
Write to us (postal)
Our mailing address is:
Hamilton City Council
Private Bag 3010
Write to us (email)
Our email address is:
Our Council office is located in Garden Place, Hamilton. Opening hours during public holidays will vary and any changes will be noted on this page.
Hamilton City Council Office - Municipal Building
Council Building, Garden Place, Hamilton.
(Free short-term (10 minutes) and visitor parking is provided behind the Council buildings off Anglesea Street. There is also an underground pay parking carpark available off Anglesea Street just next to the Council buildings).
Opening hours (except public holidays)
7.45am - 5.00pm Monday, Tuesday, Wednesday, Thursday and Friday.
If you need to get in touch with us urgently during a Civil Defence emergency, please call us on 07 838 6699 - this number is monitored 24 hours a day, seven days a week.
If you need general information on Civil Defence and Emergency Management (including tips on being prepared for and what to do in an emergency) - see our Civil Defence and Emergency Management pages
. You'll also find links there to the Waikato Civil Defence and Emergency Group, who are responsible for managing CDEM in the Waikato region.
Media enquiries and news
If you are looking for media assistance, please visit our Media Assistance
page to contact our Communications Team.
If you are looking for news updates, please see our news
page for our latest news and media releases. You can also check out our Public Notices
Request for information - including property and rates
Request for services
You can make a request for services in relation to the range of services Council provides. Have a look at the 'Request It' orange box near the top right of this page - its drop-down menu has useful links to information on our website which you might want use to find out what you need to know and do, before using the request for service
online function. You may also find the information you're looking for in the 'Our Services' tab at left along the top of all of our webpages.
Requests under the Official Information Act (OIAs)
Contact elected members
Dogs and livestock issues - contact our Animal Education and Control Team
If you have any queries about dogs and livestock, including dog registrations, dog-related issues and reporting wandering stock, check out our Animal Education and Control Team's contact details here
Please note that our team does not
deal with animal welfare or cruelty issues - those enquiries should go to the Waikato SPCA - check out their contact details here
Although our Animal Education and Control Team does hire out traps for catching feral cats and possum
s, more specific enquiries about managing pest animals should go to the Waikato Regional Council's Biosecurity Team. They deal with pest plant and pest animal issues throughout the Waikato region - contact details here
. Their website also has a wide range of information about dealing with pest animals
, including free factsheets.
For general feedback, compliments or complaints, you can contact us by phone, email or post as outlined at the top of this page. Or you can use our general feedback online form
Other Hamilton City Council social media sites or channels:
Follow us for the latest news and information, including events, meetings, press releases and road closures.