Frequently Asked Questions

There are people causing concern outside my shop, can you get rid of them?
Approach the group and ask them to leave. If you have already done this and they have not moved, phone the City Safe hotline on 0800 723 32489 and we will dispatch the City Safe Central City Patrols to move the group on for you. If you have been threatened or intimidated in any way by this group – phone Police 111.

I have graffiti on my building. How do I get someone to get rid of it?
Phone Tag busters on 0800 824 287

Someone etched on my business windows last night – I am pretty sure I know who. Can I get the camera footage?
We are unable to provide CCTV footage to individuals due to privacy constraints, however once an incident has been reported to the Police, we can provide footage, if available, to the Police. You can also call Tag busters on 0800 824 287 and they will give you information on removing the window etching.

My son/daughter was in town last night and says that she was assaulted. I would like to see the CCTV footage of the event, can you provide me with it?
CCTV footage cannot be provided to individuals due to privacy constraints, however once an incident has been reported to the Police, we can provide footage if available, to the Police.

What can I do when I see someone smoking drugs outside my shop?
The smoking of illegal substances is an offence. Phone the Police on 111 immediately and give a description of the offender(s).

I have someone sleeping in my shop door way, can City Safe come and move them?
If you have tried to move the person yourself and been unsuccessful, you can then phone the City Safe Hotline on 0800 723 32489. Our Camera Operator will direct the Central City Patrols to assist with their removal. If the person becomes threatening or abusive, this is an offence – Phone the Police on 111.

I want to bring my car into Hamilton CBD – Where is a safe place to park it?
Hamilton offers a number of parking buildings throughout the Central City. These are generally covered by the building owners own CCTV cameras. There are two parking areas covered by the City Safe Operations CCTV camera network.  These are the Museum carpark and the River Bank carpark, beside the Hamilton Casino. With 30 CCTV cameras throughout the Central City and City Safe Central City Patrols in the City, the roadside carparks are under good surveillance. This does not guarantee that your vehicle is safe, however it does lower the incidences of criminal activity taking place.

I have to walk to my car and there are a number of people hanging around and I don't feel safe. What should I do?
City Safe Operations will be happy to keep the CCTV cameras in the area focused on you whilst you walk to your vehicle. Phone the City Safe Hotline on 0800 723 32489 and if there is a City Safe CBD Patrol in the area the Camera Operator may be able to have them walk with you. This will depend on other activity within the area at the time.​​

Page reviewed: 15 Apr 2016 3:27pm