Suburban Response

​​​​Suburban Response Team

Introducing our City Safe's Suburban Response Team (SRT). 

SRT officers visit the suburbs around Hamilton to help reinforce messages around safety, such as how to deal with nuisance behaviour, beggars, etc. This service is primarily aimed at suburban businesses.

Since starting in July 2019, SRT have attended over 300 reactive call-outs from businesses. Out of that 300, 235 times we arrived in under 30 minutes. In October 2019, we made visits to 3359 business across the city.

You can contact our SRT team on 0800 723 324 or text 027 808 8147. Both numbers are monitored by the camera operator on shift. We operate seven days a week.

Please note, SRT deal with nuisance behaviour not criminal behaviour. If you witness criminal behaviour or acts, please call 111 in the first instance.

Information for business owners on safety

Five top safety tips for business owners

  1. Keep windows clear so the public can see in e.g. remove posters or paint from windows.
  2. Ensure you have bright lighting inside and outside the store.
  3. Install a good quality CCTV system, ensuring to cover the entire store.
  4. Have the cash register bolted or chained to the counter.
  5. ​Have more than one staff member working at any one time.​


We offer presentations to business owners on how to keep themselves safe and what services we can and cannot provide. The interactive presentation takes approximately one hour. This service is free to all business owners. Email a request for a presentation to including your business name, contact number and the best time for us to call you.

Business packs

Business packs are available from us. In the pack, there are flyers from the Police, a height chart to place by exit doors and contact phone numbers. To organise a visit to your store, please email along with your business name, contact name and number, and one of the team will be in touch.

What the public say about our team

"I just want to say that the job done by the City Safe team is very professional and much needed. I have noticed the work they do in the community and it is very much appreciated." – Mark

"I've just had a few of your wonderful City Safe guys come through. Thanks again for all your support and education around everything." – Zoe

"We wish to express our appreciation to the City Safe officers who patrol Hamilton East. When they are on duty Hamilton East is a lot safer from undesirables who harass the general public. As a business in Hamilton East we hope that their services will be continued and even extended." – Robyn

Page reviewed: 31 Jan 2020 11:17am