What does this mean for Hamilton City Libraries?

​​​The safety and wellbeing of our Hamilton City Libraries community and staff is our number one priority. We are closely monitoring the advice from the Government and Ministry of Health and will be updating our customers via our website and social media platforms as new information becomes available.

Are we open?

Effective Sunday 22 March all Hamilton City Libraries will be closed to the public as a precaution to slow the spread of COVID-19.​

Can I check out books while the libraries are closed?
No. You are not able to check out any books while the libraries are closed.

Can I still access e-books?
Yes. We would encourage the community to utilise our e-services while the closure is in place. For further information about this online resource, including how to access these electronic resources please go to: https://hamiltonlibraries.co.nz/ecollections/

What if I have books that need to be returned?
The library has extended its loan period for all items that are currently out on loan. The loan period of the books has been 'paused' until the libraries are fully open again.

Please do not return books in the after-hours slots at this time.  ​

I requested a book at the Library, can I pick it up?
No. We will not be issuing any books while we are closed. Your book will be here for you when we reopen.

I have library fines that need to be paid, how can I pay them?
All fines are on hold, no one will incur additional fines while we are closed.

You can pay existing library fees and charges using internet banking. Our account number is 02-0316-0030142-17. Please use your library card number and your name as references when making payments to us.

Further information ​on how to pay your fines online is available here: 
https://hamiltonlibraries.co.nz/about/fees-and-charges/

Will I get fined for returning my books late?
We have extended loan periods and no one will have to pay late fees. We've also waived hold fees for eContent such as eBooks and eAudiobooks.

Can I return my books using the after-hours slots?
We have closed the after-hours return slots at all our libraries. Our staff are working remotely, so there is no one to clear the bins.

I'm a keen reader – what will I do without books?
Hamilton City Libraries has a huge range of reading material online for all ages and tastes. You don't need an eReader, just a computer or smartphone, an internet connection and your library card. You can find out more at hamiltonlibraries.co.nz/ecollections

Can we still get homework help?
The AnyQuestions service offered by librarians around the country, including our staff, will continue. You can access it direct at anyquestions.govt.nz. Our library also has lots of online resources like encyclopaedias and links to great educational websites.

We also have plenty of non-fiction books in our eCollection to help kids with their research. Check out our homework help page: hamiltonlibraries.co.nz/kids-and-teens/homework-help/

eServices, apps and online resources sound a bit complicated. Can I get help?
You can email us at hamiltoncitylibraries@hcc.govt.nz if you need a hand getting set up or send us a message through the Hamilton City Libraries website. We’re also working on some videos that will explain the process.

What will we do without Storytime?
With the libraries closed, all public programmes including Storytime have been suspended. But our staff are looking at how we can take Storytime online. Watch out for more about this on the Hamilton City Libraries website, through social media and via the Council news site: ourhamilton.co.nz

Page reviewed: 25 Mar 2020 5:07pm