The safety and wellbeing of our community, our customers and our team members is our number one priority. We are closely monitoring the advice from the Government and Ministry of Health and will be updating our website as new information becomes available.
Alert Level 3
Are we open?
No. Waterworld and Gallagher Aquatics Centre, including the gym at Waterworld, are closed to the public. Public venues must be closed at Alert Level 3.
My child has swimming lessons booked, will these still run?
No. All swimming lessons have been cancelled until further notice.
I have already paid for my swimming lessons; can I get a refund?
Yes. Our staff will be able to process a refund for you if you contact us with your details. You can also transfer payment to future lessons.
What will happen to my pools' membership?
All direct debit payments are automatically suspended during Alert Level 3. They will automatically resume when the facility reopens under Alert Level 2. For 'paid in full' memberships, the time we are closed for will be added to your fixed term.
Will the pools still be maintained?
Staff will continue cleaning and maintaining the pools and other equipment during the closure.