Level of service changes

​While we navigate our way through the challenges COVID-19 is creating, our focus remains on maintaining services to our communities as best as possible and minimising the spread of Omicron for our staff and community’s safety. Due to the high numbers of Omicron cases and the isolation requirements, we will have varying staff availability. While we have good planning in place to try and minimise any impact, this will affect our ability to continue some of our services to the community safely. Below is a table of our main community services/facilities with a note of their status. 

If there are changes, more detail is below the table. 

Thank you for your patience. 

While we navigate our way through the challenges COVID-19 is creating, our focus remains on maintaining services to our communities as best as possible and minimising the spread of Omicron for our staff and community’s safety. Due to the high numbers of Omicron cases and the isolation requirements, we will have varying staff availability. While we have good planning in place to try and minimise any impact, this will affect our ability to continue some of our services to the community safely. Below is a table of our main community services/facilities with a note of their status. If there are changes, more detail is below the table. Thank you for your patience.

​Key




Open /No changes

Limited hours/reduced service

​Closed/stopped


​Facility/Service
​Reduced hours/service
​Status
Gallagher Aquatic Centre
​Closed until further notice
​Waterworld

Hours reduced as follows: 

Monday to Friday: Open 2pm – 8pm  
Saturday and Sunday: Open 8am - 12.30pm

​Rubbish and recycling
​All collections may be delayed

Water connections 
​Expect long delays on new connection applications

​Central Library

​Municipal Building / Customer Services


​Hamilton Zoo

​Hamilton Gardens


​Waikato Museum

​iSite

​Artspost

​Dinsdale Library

​Hillcrest Library

Glenview Library

​St Andrews Library

​​Chartwell Library

​Building unit and inspection services

​LIM applications

​Animal Education and Control

​Transport Centre




Page reviewed: 15 May 2022 3:00pm