What does this mean for water?

The wellbeing of our community and our team are our number one priority. We are closely monitoring the advice from the Government and Ministry of Health and will be updating our website as new information becomes available.

Alert Level 2​

What does this mean for water billing?
Depending on the COVID-19 alert level, we may not be able to access your water meter. Where this is the case, we will send a quarterly invoice with an estimated reading and payment amount. If COVID-19 has impacted your ability to pay your water bill, please phone us on 07 838 6699 to discuss a payment plan.

What will happen with new service connections?
The installation of new service connections continues. If you have applied for a new service connection, a member of our team will be in contact with you to discuss when the connection can be installed. There may however be delays as our teams work to ensure essential services are maintained under Alert Level 2.

What if I've raised a service request?
Urgent requests for service such as major leaks, water main breaks, spills and overflows, flooding or water quality concerns will have a target one-hour response time. We ask customers to be patient as we prioritise non-urgent requests for service such as Toby locates, minor water leaks and litter pickup.

Will tours of the Wastewater and Water Treatment Plants be running?
These tours remain on hold until further notice.

Will non-fluoride taps around the city (e.g. Claudelands Park and Taitua Arboretum) be available?
The Claudelands Park non-fluoride tap will remain open at this stage and will be reassessed on Wednesday once we have a better understanding as to what (if any) alert level restrictions will remain moving forward.

The Taitua Arboretum tap continues to remain closed due to upgrades. 

Page reviewed: 27 Feb 2021 9:44pm