What does this mean for water billing?
Depending on the COVID-19 alert level, we may not be able to access your water meter. Where possible, we will continue to send a quarterly invoice for an estimated minimum payment. If COVID-19 has impacted your ability to pay your water bill, please phone us on 07 838 6699 to discuss a payment plan.
What will happen with new service connections?
The installation of new service connections continues. If you have applied for a new service connection, a member of our team will be in contact with you to discuss when the connection can be installed.
What if I've raised a service request?
Urgent requests for service such as major leaks, water main breaks, spills and overflows, flooding or water quality concerns will have a target one-hour response time. We ask customers to be patient as we prioritise non-urgent requests for service such as Toby locates, minor water leaks and litter pickup.
Will tours of the Wastewater and Water Treatment Plants be running?
These tours remain on hold until further notice.
Will non-fluoride taps around the city (e.g. Claudelands Park and Taitua Arboretum) be available?
The Claudelands tap is currently open for bottle-filling only. The Taitua Arboretum tap remains closed for maintenance.