What does this mean for water?

The wellbeing of our community and our team ​are our number one priority. We are closely monitoring the advice from the Government and Ministry of Health and will be updating our website as new information becomes available. ​​

What will happen with new service connections?
Customers who had requested any non-essential water, stormwater and wastewater service connections booked have been contacted as this service will be put on hold until further notice. 

These connections will be a prioritised once service is back to running normally. There is a high threshold for determining if a connection is deemed to be essential which will be considered on an individual application basis.

What if I've raised a service request?
Non-urgent requests for service such as Toby's, minor water leaks, litter pickup requests etc. will be assessed on a case by case basis.

​We will contact customers via phone and email. Where a site visit is required, staff will follow the distancing protocol and conduct a non-contact site inspection.

Will tours of the Wastewater and Water Treatment Plants still be running?
Unfortunately no, these tours will be on hold until further notice.

Will non-flouride​ taps around the city (e.g. Claudelands Park and Taitua Arboretum) be available?
​No, these taps will not be able to be used as of Tuesday 24 March. The city's water supply is a core essential service and staff resources are required to focus on this activity as a priority.

Signage at each site is to be arranged. 

Fluoridated water supply will remain run as normal at other tap/drinking fountains as an alternative.​

Page reviewed: 24 Mar 2020 4:09pm