The wellbeing of our community and our team are our number one priority. We are closely monitoring the advice from the Government and Ministry of Health and will be updating our website as new information becomes available.
Alert Level 1
What will happen with new service connections?
The installation of new service connections continues. If you have applied for a new service connection, a member of our team will be in contact with you to discuss when the connection can be installed.
What if I've raised a service request?
Urgent requests for service such as major leaks, water main breaks, spills and overflows, flooding or water quality concerns will have a target one-hour response time. We ask customers to be patient as we prioritise non-urgent requests for service such as Toby locates, minor water leaks and litter pickup.