What does this mean for water billing?
All meter reading and billing for water and trade waste processes have returned to normal. All commercial water and trade waste customers should have already received communication directly from us regarding this, however, if anyone has any concerns or if COVID-19 has impacted your ability to pay your water or trade waste bill, please phone us on 07 838 6699 to discuss your situation.
What will happen with new service connections?
The installation of new service connections has returned to normal. We ask that customers are patient as we continue to work through the backlog of applications. If you have applied for a new service connection, a member of our team will be in contact with you to discuss when the connection can be installed.
What if I've raised a service request?
Response to service requests have returned to normal. Urgent requests for service such as major leaks, water main breaks, spills and overflows, flooding or water quality concerns will have a target one-hour response time. Non-urgent requests for service such as Toby locates, minor water leaks, litter pickup requests will have a target of less than 10 days response time. We will contact customers via phone and email. We ask customers to be patient as we continue to work through the backlog of non-urgent service requests that have not been possible to complete during previous COVID-19 alert levels.
Will tours of the Wastewater and Water Treatment Plants be running?
These tours remain on hold until further notice (to be reviewed in September 2020).
Will non-fluoride taps around the city (e.g. Claudelands Park and Taitua Arboretum) be available?
The Claudelands non-fluoride tap is back up and running. The tap at Taitua Arboretum is currently closed for maintenance