The wellbeing of our community and our team are our number one priority. We are closely monitoring the advice from the Government and Ministry of Health and will be updating our website as new information becomes available.
Alert Level 3
What does this mean for water billing?
Depending on the COVID-19 alert level, we may not be able to access your water meter. Where this is the case, we will send a quarterly invoice with an estimated reading and payment amount. If COVID-19 has impacted your ability to pay your water bill, please phone us on 07 838 6699 to discuss a payment plan.
What will happen with new service connections?
Any requests for non-essential water, stormwater and wastewater service connections will be on hold under Alert Level 3. These connections will be a prioritised once service is back to running normally. There is a high threshold for determining if a connection is deemed to be essential, which will be considered on an individual application basis.
What if I've raised a service request?
Non-urgent requests for service such as Toby's, minor water leaks, litter pickup requests, etc will be assessed on a case by case basis. We will contact customers via phone and email. Where a site visit is required, staff will follow the distancing protocol and conduct a non-contact site inspection.
Will tours of the Wastewater and Water Treatment Plants be running?
These tours remain on hold until further notice.