5. Rates remissions

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​As part of our 12-point recovery plan for COVID-19, we're offering a rates rebate for residential ratepayers who have had a sudden and significant reduction in employment and/or income because of COVID-19.

​COVID-19 Residential Rates Rebate

Flexible payment arrangements are also available for ratepayers whose financial situations have changed but don't meet the criteria for the rebate.

The rebate will apply to the final rates instalment for 2019/20, due in late May. The value of the rebate is up to 50% of the instalment, for a maximum of $549. 

To be eligible, ratepayers must:

  • be able to show a significant loss of income as a result of COVID-19 and
  • have minimal savings and/or investments
  • demonstrate the need for rates relief.   

Ratepayers who have received financial support (i.e. benefit/accommodation supplement) from Work and Income (WINZ) as a direct result of COVID-19, and have less than $20,545 in savings or investments will qualify.

Other ratepayers whose incomes have been significantly impacted but are not receiving WINZ support may also apply, although will be required to provide additional evidence to demonstrate the need for rates relief.  These will be considered on a case-by-case basis. The Council may approve any application that clearly meets the intent of this rebate.​

Applicants will need to supply evidence of meeting these criteria.

Fill out the form below to apply for the rebate.

Rates rebate application form

This form should be completed by an owner of the property.

Only one form should be completed for each rates account.

Details of all household income should be included. This means all property owners who reside at the property as well as their spouses/partners who reside at the property. ​

​​Full terms and conditions​

  • Ratepayers must apply in writing to be considered for a remission.
  • The applicant must be the owner of the rating unit and the property must be their usual place of residence.
  • The property must be categorised as residential.
  • The application for the Council rebate must be accompanied by:
    • evidence that the ratepayer has experienced a significant loss of income as a result of COVID-19 and
    • evidence of the applicant's total assets (savings and investments).
    • any other information that may be requested by Council to support the application, if required.
  • All applications for rates remission will be treated on a case‐by‐case basis. The Council may approve an application if it clearly meets the Council's intent of this rebate.  
  • For 2019/20 the remission amount is up to 50% of the property's final quarterly rates instalment, due in late May, for a maximum of $549.
  • The rebate cannot be applied for retrospectively.
  • The total Council rebate (including a combination of the original and Covid-19 related) for any one property will not exceed the maximum value.
  • The criteria for this remission will be reviewed prior to the start of the 2020/21 financial year to ensure that:
    • it continues to best meet the Council's intent, and;
    • the value of the remission is appropriate.

The Council reserves to right to request further information/evidence from the applicant should it be needed to assess eligibility of the rebate.

Your privacy is important to us. Our Privacy Statement covers our collection, use and disclosure of your personal information as well as our obligations and your rights as set out in the Privacy Act 1993.​

Is this property your usual place of residence?
Do you own any other properties?
Has your household received financial assistance (benefit/accommodation supplement) from Work and Income (WINZ) as a result of COVID-19 affecting your employment and/or income?
E.g. Retail, Tourism, Accommodation, etc. This will help Council assess where the largest economic impact is locally.
Please include whether gross or net
Please include whether gross or net
To qualify, this must not exceed $20,545, which is set as part of our Rates Remissions and Postponements Policy. However, all applications for the rates rebate will be treated on a case‐by‐case basis. The Council may approve a rebate where the application clearly meets the Council’s intent of this rebate, but where the criteria may not be fully met.
This could include a confirmation from Work and Income, a screenshot from myMSD, or a bank statement to show payments/savings.
Page reviewed: 23 Apr 2020 1:13pm