Facilities and parks

There is no requirement to use a My Vaccine pass at our public facilities.

The safety and wellbeing of our community and our team are our number one priority. We are closely monitoring public health advice and updating our website as new information becomes available. Hamilton is at' red' of the Government's COVID-19 Protection Framework, otherwise known as the traffic light system. At red, there is community transmission and we need to take action to protect our vulnerable communities and our health system from COVID-19. While our essential services continue running and our public facilities can open at red, there are safety measures in place to protect our community safe.

Is everything open?

Yes, our facilities – including Hamilton Zoo, Waikato Museum, pools, libraries and cemeteries – are open. However, there are extra safety measures in place to keep you, your whaanau and our community safe.

When entering a Council facility, you must:

  • Wear a face covering indoors or in crowded places where physical distancing isn't doable.

There will also be restrictions to the number of people allowed inside some of our facilities. This will be based on allowing 1m social distancing.

Where can I find more information about life at red?

For key information about life at red, visit the COVID-19 Protection Framework website here

Are libraries open?

Yes, our library branches are all open. 

We do have some fantastic options for anyone who cannot or does not want to visit our branches in person, including Click and Collect and e-Services. To find out more about these services, you can visit here

To find out more about the COVID-19 safety measures in place at our libraries, you can visit here.   

Are the Hamilton Gardens open?

Yes, they are open from 10am to 5pm each day. 

There are also restrictions on the number of visitors allowed inside at one time. This is to keep you, your whaanau, and our community safe.

You are also required to wear a face covering inside our facilities, and we encourage you to wear one in crowded outdoor areas if it is difficult to physically distance. Staff and volunteers working are all vaccinated.

Is the Zoo open?

Yes, the Zoo is open to visitors. There are restrictions on the number of visitors allowed inside at one time. This is to keep you, your whaanau, and our community safe.

We ask that all visitors 12 years and over wear a mask while visiting the Zoo, to help protect other visitors, our staff and our animals.

For more information visit the Hamilton Zoo webpage.

Is the Museum, Artspost, and iSite open?

Yes, they are open. There are restrictions on the number of visitors allowed inside at one time. This is to keep you, your whaanau, and our community safe.

You are also required to wear a face covering inside our facilities, and we encourage you to wear one in crowded outdoor areas if it is difficult to physically distance.

There are also no public events or venue hire available at red of the traffic light system.

Are pools open to use?

Yes, our pools, gym, fitness classes and other services will be open to use. 

There will be restrictions on the number of people inside at one time and there is a one-hour limit on swim times. We ask customers to wear a face mask in the reception and shared spaces – such as waiting in line at the café – however, we do not expect you to exercise with a face mask as it is not safe to do so.

We encourage our customers to shower at home. 

What is the difference between private and public facilities?

Public facilities are Council-owned facilities that all people can access if they follow the wider rules for the facilities. Private facilities must follow the rules for gatherings.  

Can I get a rates rebate if I don't use these facilities?

Rates paid for facilities are fixed charges based on calculations for expenditure throughout the year. These rates are not targeted, and everyone pays the same rates for these services regardless if they want to use these or not.

Wherever possible, we have contactless services available (e.g., Click and Collect at our libraries) so customers have the option of accessing services without entering facilities

Do I have to wear face coverings inside public facilities?

Yes, please wear a face covering when inside our facilities. Our staff are all required to wear face coverings, too. This is to keep you, your whaanau, and the community safe.  This is a condition of entry unless you have a health-related exemption.

If you have a health-related exemption, please let our staff know and make sure you have your exemption on-hand.

Can I use public transport if I'm not vaccinated?

Yes, public transport is an essential service for getting people to and from work and those requiring healthcare.

What about leased facilities?

Groups and organisations leasing Council's facilities will have their own plans and processes for keeping the community safe. If you have questions about a specific organisation or community group leasing Council-owned building or land, get in touch with them to find out what precautions they're taking.

Can school sporting events go ahead at Traffic Light Red at a council venue?

School Curriculum events such as Swimming Sports and Athletics can go ahead as long as they follow the Government's COVID-19 and Sport NZ guidelines shown here. This means;

  • If held at the school:
    • Provided there are no external personnel, these events can go ahead as normal in accordance with school rules and Ministry of Education direction
  • If held at a venue that requires a vaccine pass (e.g. Porritt Stadium):
    • Up to 100 people are allowed at the venue (not including venue staff)
    • A My Vaccine Pass is required if attendees are over 12 years and 3 months old
    • Attendees must maintain 1m social distancing
    • Group distancing of at least 2m is required, and groups cannot change or mix. 

Are parks and playgrounds open to everyone?

Yes, parks and playgrounds are open at red of the traffic light system. We encourage people to use our green spaces for fresh air and exercise.

We encourage you to maintain a 1m distance away from people you don't know to keep you, your whanau, and the wider community safe.

If I can't come into Council facilities, how do I pay my rates and do other business with Council?

You can do business with Council online through our website. To pay your rates online, you can visit here.

If you need help, you can call our Customer Services team on 07 838 6699. You can also email us on info@hcc.govt.nz or message us on Facebook.

Page reviewed: 05 Apr 2022 1:44pm