If you wish to make a complaint about excessive noise you can call Noise Control at any time of the day or night. As the volume will have to be assessed, it is important to call when the noise is occurring.
A 30-minute stand down period applies between the hours of 7:00am through to 8:00pm. This means that a customer lodging a complaint between these times is asked to phone back after a period of 30 minutes if the noise is continuing. The complaint will then be investigated. However, if during the 30-minute stand down period a complaint from a different household is received in relation to the same noisy address, then the complaint will be investigated even if the 30-minutes has not expired.
The 30-minute stand down approach is based on findings that in many cases the subject noise ceases or is attenuated within 30 minutes after lodging a complaint, and so was introduced to reduce ratepayer costs associated with providing the noise control service. All complaints are still recorded but are not investigated unless the complaint from a different household is received. The normal level of service, where a response is made when a complaint is made, would still apply during the night-time hours in order to provide protection of amenity, particularly for sleep.
Reporting excessive noise in your area
When you make a complaint, you will be asked the following:
If a noise complaint is made about you