How to set up direct debit
Simply complete a Direct Debit Form
(PDF, 120KB) and return to Hamilton City Council as shown on the form. A confirmation letter or email will be sent to you once the form has been received and the direct debit set up.
If you have multiple properties, you can list them on the single form, or include them on a schedule with your signature.
Changes to direct debit
Pay online with your credit card
Account - you will need your rates account number from your quarterly rates invoice and the property location.
Bank provider - this service is provided by our bank, BNZ, in agreement with Hamilton City Council. You do not have to be a BNZ customer to use this service.
Convenience Fee - BNZ charges an online convenience fee of 2.49% per transaction for this service (with a minimum fee of $1 per transaction). Hamilton City Council does not receive any part of this fee.
Processing time - allow time before your instalment due date for the processing of your payment.
Payments made after 6pm New Zealand time will appear in your Hamilton City Council rates account the following business day.
At the end you will be given a reference number. A receipt will not be provided, however, you can print the screen or note down the details for future reference.
Help - phone the BNZ helpdesk on 0800 737 774 - Monday to Friday, 8am to 5pm.
Refund enquiries - should be directed to Hamilton City Council's rates enquiry line, 07 838 6688.
You can post a cheque payment with your account information to:
Hamilton City Council
Private Bag 3010
Waikato Mail Centre