Paying your Rates

​​​​Direct debit
Pay online
Automatic payment
Internet or telephone banking
In person
Pay rates in full
Contact the Rates team

Direct debit 

Direct debit is a great way to pay your rates, and you’ll never have to worry again about missed dates and payments. More than a third of our ratepayers use this method, paying either weekly, fortnightly, monthly or quarterly. Choose whatever option suits you best.  

Council will recalculate your direct debit amount each year and let you know of any changes, making sure your rates are paid in full. Simply set and forget!

Your bank may charge a small fee to set up direct debit - if unsure, please check with them.

How to set up direct debit

​You can complete a direct debit form online or download a Direct Debit Form (PDF, 120KB)​​​ and return it to Hamilton City Council as shown on the form. 

A confirmation letter or email will be sent to you once the form has been received and the direct debit set up. 
If you have multiple properties, you can list them on the single form, or include them on a schedule with your signature.​

Changes to direct debit

If your bank details have changed, please contact the Council to advise us of the changes. If your bank account number has changed, you will need to fill out a new direct debit form.

If you have sold your house and purchased another, your direct debit will automatically be cancelled. You will need to fill in a new direct debit form for the new property. To cancel a direct debit, contact the Council directly, not your bank.

Pay online with your credit card

Pay your rates online now through our Do It Online payments section with your Visa or MasterCard card.

  • Account - you will need your rates account number from your quarterly rates invoice and the property location.
  • Bank provider - this service is provided by our bank, BNZ, in agreement with Hamilton City Council. You do not have to be a BNZ customer to use this service.
  • Convenience Fee - BNZ charges an online convenience fee of 2.49% per transaction for this service (with a minimum fee of $1 per transaction). Hamilton City Council does not receive any part of this fee.
  • Processing time - allow time before your instalment due date for the processing of your payment.
  • Payments made after 6pm New Zealand time will appear in your Hamilton City Council rates account the following business day.
  • At the end you will be given a reference number. A receipt will not be provided, however, you can print the screen or note down the details for future reference.
  • Help - phone the BNZ helpdesk on 0800 737 774 - Monday to Friday, 8am to 5pm.
  • Refund enquiries - should be directed to Hamilton City Council's rates enquiry line, 07 838 6688.

You need to set up an automatic payment with your bank. Contact the Council's Rates Team before you set up an automatic payment to ensure you have all the reference details you need.  Payments can be set up to be made weekly, fortnightly or monthly. Your bank may charge a fee when setting up or amending an automatic payment. 

You can use internet or telephone banking to pay your rates. 

You will need these details to make a payment:
The Council's bank details - BNZ, Hamilton branch, account number 02 0316 0030142 06 

Other details - in the particulars field put the word RATES, in the code field put your rates number and in the reference field put as much of your property's address that will fit.

You can pay your rates in person using cash, EFTPOS or by credit card* at the Council's Municipal Building, Civic Square, Garden Place from 8am to 5pm Monday to Friday. Find us on the map

*Please note that credit card payments made in the Council offices incur an additional bank fee of 1.2%. ​​Hamilton City Council does not receive any part of this fee.

Ratepayers can choose to pay their full year's rates in one lump sum. The full amount is detailed on the invoice at the balance to 30 June and will include any outstanding rates and penalties.

Contact the Rates team

If you have questions about any of the payment options above, have a query about your rates invoice, or need another copy sent to you, please contact the Rates Team directly.

Phone: 07 838 6688
Page reviewed: 01 Nov 2021 11:57am