​​​​​​Application for a connection to water, waste water and stormwater services

Applications for a water, waste-water and/or stormwater connection, relocation, alteration or disconnection, can be made using the form below. Alternatively, you can pick up an application form from the reception at the main Council building, at 260 Anglesea street.

​3 Waters Connections - New Connections - ​Application Form​

Please send completed applications to City Waters via email -

Alternatively, you can drop off the application form to the Council building reception.

COVID-19 Customer Update

Quotes for connections will be sent to applicants within 15 working days of receiving the application, unless there are additional requirements that have not been met. Currently the average time to install connections after invoice payment is received is 40 working days. However, there are certain circumstances (such as complex connections, connections which require a third-party specialist, and connections on state highways) in which the above timeframes may not be met.

To ensure that we continue to meet the city's ongoing demands for three waters services, our team have had to change the way that we work in order to safely operate under COVID-19. This means that we are unfortunately experiencing significant delays with new connections. We would like to assure you that the team is still working hard to assess and prioritise incoming applications, and we will communicate further information about revised timeframes when we are in a position to do so.

Please continue to send any new connection applications through to our team as soon as practicable. To assist Council staff, we would appreciate submitted application forms being fully complete, accurate and accompanied by an approved engineering plan. Incorrect or incomplete applications may result in unnecessary delays of connection and increased costs for installation.

Additional Information

Connections to the Hamilton City water, waste water and stormwater network are arranged through a subdivision or building consent process. These connections need to comply with the speficifications located in the Infrastructure Technical Speficifications page.

See the fees and charges for water services for more information.

You can find information on existing connections in the City Waters Viewer.

Page reviewed: 21 Jun 2022 10:15am