What happens after I report a leak?
Reporting a leak is easy – you can contact us through the online leak reporting form
, or you can call our customer service staff on 838 6699. We need as much information as possible about the leak to be able to assess it and book it in for repair.
Our staff will go out and check on the leak, assess its priority and work will start on planning the repair and getting the right equipment, parts and staff.
In a lot of cases this just means having staff available to complete it, but sometimes there can be a delay between planning the repair and actually getting it fixed.
Sometimes we have to wait for parts, sometimes the repair means we have to shut down the water supply to a street which means we need to notify residents, and sometimes we have to attend other emergency jobs. If the repair is in a roadway, we have to have a traffic management plan to keep our staff, and motorists, safe.
Once the leak is repaired and the site made safe, the work area is booked in for reinstatement (which means we repair the footpath, road or grassed area where the repair took place). This can be up to a few weeks after the repair, as we fit the work in with our programmed maintenance in the area.